Technology in customer contact centres
Technology events and exhibitions
A number of events held across the globe focus on the latest product developments, technology and software within the contact centres industry.
Below are listed some of the most relevant exhibitions supplying technological information to the contact centres industry:
A number of events held across the globe focus on the latest product developments, technology and software within the contact centres industry.
Below are listed some of the most relevant exhibitions supplying technological information to the contact centres industry:
- Unified Communications Expo — This is the leading UK business communications event that features over 100 seminars on communications technologies and covers themes such as convergence and virtualised communications; social business; flexible working; collaboration; and the benefit of mobility. The next event is due to take place between 5th and 6th March 2013 at the Olympia National Hall in London.
- ITEXPO — This provides educational resources for resellers, enterprises, small- to medium-sized enterprises (SMEs) and Government agencies on how to select Internet Protocol- (IP-) based voice, video, fax and unified communications for their business or to resell. It also provides significant networking opportunities and gives advice to service providers who wish to learn how to profitably roll out services to their subscribers. The next scheduled event is due to take place in the Miami Beach Convention Center in the US, between 30th January and 1st February 2013.
- IP EXPO — The UK’s number one enterprise information technology (IT) event, providing extensive knowledge, advice and information on IT infrastructure. The exhibition also includes 240 industry-leading exhibitors and 260 seminar sessions across 18 main topics, as well as keynote speakers and presentations from high-profile members of the industry. The next event is scheduled to take place between 16th and 17th October 2013 at Earls Court in London.
Technology audits