Project Management Principles
Supporting your work on BMG204
Home
About
Induction
Contact
Introduction
Presentation
Learning outcomes
Content
Resources
Assessment
Over to you!
Week 1
Presentation
The industry: Origins and history
The organisation: Origins and history
Measuring performance
Onshore / Offshore
Activities 1
Over to you!
Week 2
Presentation
Macro environment
PEST analysis
Legal environment
Knowledge management
Activities 2
Over to you!
Week 3
Presentation
Key activities
Organisational structure
Organisational culture
Activities 3
Over to you!
Week 4
Presentation
The business model canvas
Customer segments
Customer needs
Competitors
Activities 4
Over to you!
Week 5
Presentation
New technologies
Customer contact centre technology
Technology audits
Activities 5
Over to you!
Week 6
Presentation
Service quality in a customer contact centre
Industry bodies
Activities 6
Over to you!
Activity 2.1
Activity 2.2
xxx