Work in progress
In slow time this page can be replaced by some information about the resources available here and how an individual student is expected to use them.
Tim / John - As you will soon realise, there is much still to be discussed and done to make this fit for purpose; but rather than merely itemise ideas that I have on the pages that were circulated yesterday, I have taken some time yesterday and this morning to provide links so that you can get a feel and a flavour of what it is in my mind.
WEEBLY sites such as this can be used for development purposes; the content can then be migrated into environments such as Blackboard. This will allow further use to be made of the interactive tools available there, such as a discussion forum, various polls, etc. We can discuss in slower time.
In particular, I am conscious of the need to ensure that everything is simple and yet sufficient for our purposes.
The activities for each week, with related hyperlinks, can be provided on a single age in PDF or similar format, as required.
And of course each week can be released at the due time, say, every Monday morning. In this way people should not feel overwhelmed by getting too much too soon.
Work can also be done to identify sector specific activities and inputs that relate more closely to the experience and requirements of those working in a customer contact centre environment; much that I have provided is rather generic and could well be further customised? For the moment, I have made use of the content of the 2013 Keynote report.
The pictures, I know, are not always appropriate and in some cases such visual enhancement could be removed altogether? That said, I have used a few pictures from various sources to lighten the presentation of the content.
In slow time this page can be replaced by some information about the resources available here and how an individual student is expected to use them.
Tim / John - As you will soon realise, there is much still to be discussed and done to make this fit for purpose; but rather than merely itemise ideas that I have on the pages that were circulated yesterday, I have taken some time yesterday and this morning to provide links so that you can get a feel and a flavour of what it is in my mind.
WEEBLY sites such as this can be used for development purposes; the content can then be migrated into environments such as Blackboard. This will allow further use to be made of the interactive tools available there, such as a discussion forum, various polls, etc. We can discuss in slower time.
In particular, I am conscious of the need to ensure that everything is simple and yet sufficient for our purposes.
The activities for each week, with related hyperlinks, can be provided on a single age in PDF or similar format, as required.
And of course each week can be released at the due time, say, every Monday morning. In this way people should not feel overwhelmed by getting too much too soon.
Work can also be done to identify sector specific activities and inputs that relate more closely to the experience and requirements of those working in a customer contact centre environment; much that I have provided is rather generic and could well be further customised? For the moment, I have made use of the content of the 2013 Keynote report.
The pictures, I know, are not always appropriate and in some cases such visual enhancement could be removed altogether? That said, I have used a few pictures from various sources to lighten the presentation of the content.